REFUND POLICY
Effective Date: April 27th, 2026
We want you to feel confident about investing in your voice. Here's exactly how refunds work.
Online Courses
You have 7 days from your purchase date to request a full refund, as long as you have completed no more than 25% of the course.
We want you to have a real look inside before you commit. That's enough time to open the course, work through the opening material, and know whether it's right for you. Because course content is delivered immediately and in full, we can't offer refunds once you've moved substantially through the program.
To request a refund, email hi@singwithsarah.co from the address you used to purchase. You don't need to explain why. We'll check your course progress and confirm.
Once approved, your refund is issued to your original payment method within 5 to 10 business days, depending on your bank. Your access to the course ends when the refund is processed.
Requests made after 7 days, or after more than 25% of the course has been completed, cannot be honored.
Live Lessons and Coaching Sessions
Individual lessons and coaching sessions are non-refundable once they've taken place.
To reschedule, please give at least 24 hours notice and we'll gladly move your session. Sessions cancelled with less than 24 hours notice, or missed without notice, are charged in full.
Unused sessions in a package may be refunded at the single-session rate for sessions not yet used.
Exceptions
We do not issue refunds when course materials have been shared, copied, distributed, or resold, or when access has been terminated for violating our Terms of Service.
Chargebacks
If something's wrong, please email us first. We're a small business and we genuinely want to make it right. Filing a chargeback without contacting us may result in permanent loss of access to all of our programs.
Contact
Refund requests and questions: hi@singwithsarah.co